Studies indicate that 66% of consumers, regardless of age, will purchase from a brand they feel is sustainable and trustworthy. The numbers are even higher once the Millennial cohort is isolated; at 73%. When companies and brands tailor their advertising with trustworthy information for their target customer, conversion rates are boosted 30%.

Demographics Are Everything
Baby Boomers, the generation born between 1946 and 1960, were once considered the largest generation to ever live. This generation, for decades, has been the foremost influence driving business’s marketing efforts and product lines. But, all that’s about to change.

In the next few decades, the largest transfer of wealth, over 30 trillion dollars, will take place—from Boomers to the Millennial generation and their little brothers and sisters; Generation Z. Demographics are everything, and the aging of the Boomers and the rise of Millennials and Gen Z is going to severely change the marketing and business landscape.

Millennials and their younger counterparts look at companies, brands, and businesses through an entirely different lens than Baby Boomers, and brands are starting to feel the pinch of their critical gaze.

The Millennial generation is far more risk-averse than their Boomer elders. Millennials are more likely to value experiences over things, and will spend their money accordingly. They are not investing in real estate, and are far less likely to buy a car new and on loan, or even own a car at all. Furthermore, this generation is more skeptical of brands than their predecessors.

Trust Is Visceral
While trust has always been an important metric and component driving customer buying decisions, with Millennials, trust is now a key component, not a peripheral, nebulous concept. For them, trust is visceral, and necessary. Despite their young age, this generation and the one behind it are jaded toward the business and advertising worlds.

It’s hardly surprising. While Boomers came of age during the post-war boom, when housing prices, relative to income, were still affordable across socio-economic status, for Millennials this is not the case. Furthermore, this generation witnessed and experienced the massive fallout of the housing crisis of 2008. Since then, this generation’s trust in institutions and brands and businesses was severely crippled and eroded. To earn Millennials coveted trust in the business world, brands are required to operate in a trustworthy, and sustainable fashion. And, brands who are perceived as civically responsible will be more likely to obtain those depreciating Millennial dollars in the coming years.

So, how can a brand appear trustworthy to younger consumers?

• History: By sharing the company history or brand’s personal story, offering social proof
• Accountability, i.e.: ‘money-back guarantees’ or offering free trials
• Affiliations: Proving authority through affiliation with other trustworthy brands in the sphere
• Relatability: Approaching from a sympathetic angle by understanding the customer’s pain points. Telling stories in an informal, casual tone
• Subtlety: Offer value first without requiring anything in return

Businesses will have to compete in this new generational ethos. Boomers will not be the largest holders of disposable income soon, and in order to stay competitive in the new market, brands that build trust with their customers will reign supreme.

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Every once and a while, we get the opportunity to create things that have a purpose. Well, recently we were lucky enough to be able to do this in collaboration with two amazing brands, the NBA, Mountain Dew and Pepsi Recycling.

At this year’s NBA All-Star Weekend in New Orleans, we developed and introduced ‘Recycle & Recharge’, an interactive experience designed to educate consumers on the importance of recycling.

The trick with this activation was to get people excited and engaged through gameification. So, we turned recycling bins into basketball hoops on one end, and had them partake in a shootout to win prizes. And on the other end, we setup a “green” screen, where they could show off their dunking skills, and then share through social media.

The result: over 3,000 participants and premiums distributed, with an estimated 85,000+ views on social media. And more importantly, an experience that left people smarter on what it means to recycle.

With this, and other upcoming initiatives just like it, we hope to use our creative thinking to broaden awareness for environmentalism, and continue to make recycling a slam dunk!

What Sparks Our Fire? Working with great brands to create ideas with a purpose, and leave an everlasting impression. What about you?!

BUT… when it comes down to the heart of what you want the agency to deliver for you creatively, it’s best to keep it short and sweet. The immersion is the key area where we intend to learn anything and everything about your brand, business, category and consumer. This is where the data-dump should take place.

Whereas the actual initiative we are working on should be able to be interpreted in one-page or less. References to examples that you’d consider benchmarks are always a plus.

If you do this and hear crickets, then the agency just doesn’t get it and maybe the long-form is necessary. However, more times than not, the agency will appreciate the synthesis of your objectives, and be able to move ahead much more efficiently with the task at hand.

So the next time you’re getting ready to pull the trigger on that brief, try and remember this tip. It will save you time on both ends.

Thanks for reading, and let us know if this was helpful, or if you need help crafting that brief.

The battle for attention in the advertising world is intense. Companies are finding it increasingly difficult to differentiate themselves from the competition. What is a company to do when the good ideas are either: taken, over-used, or cliché. How do they breakthrough, without breaking?

The growing trend to enter the consumer’s mind is to use controversy to excite, whether it means using humor or anger to grab attention. Controversial campaigns are high risk, high reward, so caution should be used when employing such tactics.

The recent viral advertisement campaign by Kmart, dubbed the #shipmypants ad, uses word play to promote Kmart’s shipping service. The responses have been between calling this ad, a smart, hilarious campaign, to sophomoric and cheap. Regardless, the numbers don’t lie, people are talking. Whether it’s good or bad, is still up for discussion.

Do you believe that any press is good press?

If you intend to use controversy to jumpstart a campaign here are some questions for you to answer. Since controversy evokes strong emotions:

1.Are you being controversial just to be controversial, or does it have a specific link to your brands purpose?
2.Does the dialog relate to your brand message and positioning, or is just a quick hit to highlight something new?
3. Have you prepared for the backlash and unexpected consequences?

When controversial marketing campaigns work, they usually have a high initial response rate but die off as quickly as they rise. So to sum this all up, are controversial ads worth it? In the short run, maybe, in the long run, no, unless you have a plan to continue the conversation. And if you’re going to go this route, do it sparingly as you cannot reliably gauge the response.

At the end of the day, if you are having trouble breaking through the white noise, what will you do? Play it safe or go for it?

When we see an article, advertisement or even a movie title, our interest is typically based on the headline or body copy. A catchy headline can draw you in to want to experience the body copy, which is the general idea of marketing. This same principle also applies to how we profile the people we work with. Are you a person that just wants the high level facts? Or, are you more analytical and someone who wants all the details? Also a great tool to use for prospecting, and getting to “know” your audience before you engage them. (Psst, agencies, do this when meeting new clients… it will help you determine who you can connect with when in a room.)

It also very much the practice of how we engage with brands that are marketed to us. And as marketers, this is something we must always consider when strategizing around how to connect with our customers. While imperative to a comms strategy, keep in mind that this approach does vary by placement. For instance, at the point-of-sale, it’s all about the headline, a.k.a. an eye-catching design that visually lures you in. But, while a catchy headline may do the trick at retail, most online shoppers want the specifics before they hit ‘buy’. Therefore, body copy can make a world of difference between conversion and abandonment when it comes to digital commerce.

Nevertheless, it’s important to find a balance between the two. To understand the appropriate place to lean at the appropriate time. So, when you’re implementing your marketing communications strategy, think of it as if you were a boxer — determine which blow will have a stronger impact, head or body. It’s all the difference in determining whether you win the bout against your competition, or have to head back to training camp.

P.S.
Me, personally, I’m a headline. I like to get to the point within five seconds or less. So if we ever email, you’ll likely feel that in our exchange. However, this post is more for the body copy lovers out there. Hope you found it insightful and applicable. 

Developing countries have a problem: roughly 20% of the world’s population lacks access to electricity, and kerosene lamps are both dangerous to the environment and hazardous to health.

GravityLight, whose motto is “Doing more with less,” has come up with a clever new way to bring light to poverty-stricken rural areas–without electricity. The lamp operates on gravity, by using the falling motion of a weight to one side to generate light. It began as a project on IndieGogo, and launched in 26 different countries. Now, after crowdfunding almost $400,000 (that’s 727% of its original goal funded), the company is releasing a redesign, which includes a sturdier, less breakable shell, a lighter weight, and a new pulley system.

Best of all, the lamp only costs $20, but will provide free lighting to families all over the world. This proves valuable in places that are generally without electricity, or “off the grid,” or too poor to pay for it. Not to mention that it conserves natural resources, which is always a plus.

What Sparks Our Fire: Creative design that helps move the world forward.

Forsman & Bodenfors wants to make sure drivers “drive 25 to keep kids alive,” and they’ve found an ingenious way to do it. Talking GPS are standard features in modern vehicles, but the agency has conceptualized an app that will switch the voice on the GPS to a child’s when within range of a school, daycare, or other area populated by children.

It’s currently available in Sweden, Finland, and Norway, and comes pre-loaded with all schools and daycare centers in the Nordic region.

The agency hopes that this will serve as an audio reminder to drive carefully and watch for children, reducing the number of accidents in school zones and other kid-friendly areas.

What Sparks Our Fire: Using innovation and unconventional problem-solving to draw attention to an often-ignored safety hazard

In keeping with their new direction, last week Google unveiled an updated logo, a much more simplified and modern-looking incarnation than its predecessors. After hearing what graphic designers had to say about it, we asked our CEO, Marc Sampogna, about his thoughts on the redesign.

By no means am I a graphic designer, but one thing I do know is branding. The latest redesign of Google’s brand identity seems to be a small step for a company that’s introduced innovation after innovation to the world. Its simplicity and approachability elicits memories of how Pepsi transitioned from their bold, bubble lettered logo into their current, more contemporary “brand stamp”. I also think this falls coincidentally on the heels of Apples recent software update — OS X Yosemite, where they moved from a beveled, dimensional treatment to flat. If anything, this new logo actually feels more playful and childlike, but no matter what they’ve done, it surely won’t impact how people interact or use the search engine powerhouse. It’s Google, for s*#ts sake. They change their logo daily to reflect a relevant theme that’s taking place in our culture. So…I have one word to say about the new logo, and that is “whatever”.

Love Times New Roman? Have a passion for Helvetica? Good news for designer geeks: You can now wear your favorite font as eyewear.

After the initial success of their first line, Wieden & Kennedy Tokyo and Oh My Glasses have collaborated to launch a new line of TYPE glasses, glasses inspired by different fonts, with names like Garamond and styles ranging from “Light” to “Bold”. Times New Roman is one of three new models that made their debut at a Tokyo pop-up shop last week.

Each pair of TYPE glasses are meant to reflect characteristics of their respective fonts, like lines, curves, and shapes. Each font also comes in “light,” “regular,” and “bold” to denote thickness of the frames.

“As the choice of typeface affects expression in written communication, subtle design differences in eyeglasses frames change the impression of the person who wears them,” Wieden & Kennedy Tokyo state on their website.

What Sparks Our Fire: Products that finds new ways to showcase beautiful elements of design.

Vaccination has been a highly controversial topic in recent years, resulting in a slew of “Anti-Vaxxers” and the School Vaccination Law in California, which mandates that children that attend public school must be vaccinated.

British Columbia’s ImmunizeBC and agency Rethink Vancouver have teamed up to create a unique mailing campaign to promote vaccination, appropriately called “Viral”. The trailer for the campaign states that “Measles is one of the most contagious diseases on the planet, but as you know, it’s making a comeback.”

However, the kicker is the actual mailing campaign: when exposed to sunlight, the UV-responsive ink on the paper appears suddenly in a rash of bright red spots, reminiscent of–you guessed it–measles. The alarming card shows how fast measles can spread, and reminds recipients that “not vaccinating your children puts us all at risk”.

This comes after particularly alarming reports of measles spreading throughout the United States, including an outbreak at Disneyland, and reminds parents to vaccinate their children or risk them being a public health hazard.

What Sparks Our Fire: Ingenious campaigns that post important public health reminders