Studies indicate that 66% of consumers, regardless of age, will purchase from a brand they feel is sustainable and trustworthy. The numbers are even higher once the Millennial cohort is isolated; at 73%. When companies and brands tailor their advertising with trustworthy information for their target customer, conversion rates are boosted 30%.

Demographics Are Everything
Baby Boomers, the generation born between 1946 and 1960, were once considered the largest generation to ever live. This generation, for decades, has been the foremost influence driving business’s marketing efforts and product lines. But, all that’s about to change.

In the next few decades, the largest transfer of wealth, over 30 trillion dollars, will take place—from Boomers to the Millennial generation and their little brothers and sisters; Generation Z. Demographics are everything, and the aging of the Boomers and the rise of Millennials and Gen Z is going to severely change the marketing and business landscape.

Millennials and their younger counterparts look at companies, brands, and businesses through an entirely different lens than Baby Boomers, and brands are starting to feel the pinch of their critical gaze.

The Millennial generation is far more risk-averse than their Boomer elders. Millennials are more likely to value experiences over things, and will spend their money accordingly. They are not investing in real estate, and are far less likely to buy a car new and on loan, or even own a car at all. Furthermore, this generation is more skeptical of brands than their predecessors.

Trust Is Visceral
While trust has always been an important metric and component driving customer buying decisions, with Millennials, trust is now a key component, not a peripheral, nebulous concept. For them, trust is visceral, and necessary. Despite their young age, this generation and the one behind it are jaded toward the business and advertising worlds.

It’s hardly surprising. While Boomers came of age during the post-war boom, when housing prices, relative to income, were still affordable across socio-economic status, for Millennials this is not the case. Furthermore, this generation witnessed and experienced the massive fallout of the housing crisis of 2008. Since then, this generation’s trust in institutions and brands and businesses was severely crippled and eroded. To earn Millennials coveted trust in the business world, brands are required to operate in a trustworthy, and sustainable fashion. And, brands who are perceived as civically responsible will be more likely to obtain those depreciating Millennial dollars in the coming years.

So, how can a brand appear trustworthy to younger consumers?

• History: By sharing the company history or brand’s personal story, offering social proof
• Accountability, i.e.: ‘money-back guarantees’ or offering free trials
• Affiliations: Proving authority through affiliation with other trustworthy brands in the sphere
• Relatability: Approaching from a sympathetic angle by understanding the customer’s pain points. Telling stories in an informal, casual tone
• Subtlety: Offer value first without requiring anything in return

Businesses will have to compete in this new generational ethos. Boomers will not be the largest holders of disposable income soon, and in order to stay competitive in the new market, brands that build trust with their customers will reign supreme.

If you live in a major metro market, then you know what it’s like to walk down the street and see 90% of the people with their heads down buried in their phone. I was one of those people, until I found myself standing in the middle of the street in Manhattan writing a text and nearly getting hit by a taxi. From that point on, I made sure that I was always looking up. But I am definitely in the minority. And this post is not about the safety, or lack thereof, when it comes to texting. It’s about how marketers can capitalize on this Head Down Revolution.

According to Statista, the U.S. mobile phone penetration has reached 81%, representing 223 million consumers. And those consumers spend an average of 4.7 hours per day glued to their smartphones. More importantly, is the role that texting now plays in our everyday lives, especially when it comes to marketing. For an eye-opening example, texts have a 99% open rate compared to 20% for email*. Pretty amazing, huh? Now I imagine that smartphones are currently in the midst of fine tuning their hardware to introduce features that can block such correspondence. But who knows when that will come?

So until that day, marketers have a humongous opportunity to take advantage and focus their outbound efforts on the behaviors of the smartphone user. A behavior that is now second nature, and while receiving a text from a brand may seem like a nuisance at first, it is certainly less of one than an email. Also, if you’re sending info or content that isn’t selling, but more serving them something of value, then you’re more likely to be able to maintain that dialogue.

And isn’t a dialogue what we want? It opens the door, and leads to traffic. And when you have enough traffic, ultimately it will lead to transactions. It’s this approach to marketing, partnered with the aforementioned tactics, that can build the awareness and engagement you’re looking for.

Now how about a little “social experiment”: The next time you’re walking down the street, take note of how many people’s’ heads are down. It truly is a sight to see. Just think, those eyes could be engaged in your brands message. And if the message is “timed” to when your customer is in the market for a new product, it becomes relevant and timely — a very powerful combination.

*Credits: Jack Loechner — Editor of The Center for Media Research; SinglePoint; Statista

But these days, it’s not so much about becoming the Agency of Record, but more the Agency of Return. Both marketers and agencies must start looking at how they either choose their agency, or position themselves to win the business, differently. Rediscover what value means to you.

Think of it like a classic IRA, where it can issue 8% returns annually on your investment. Before you choose that IRA, you study its record of performance year-over-year, and ultimately make a decision on the one that you feel will bring the most value. And in our world, the term value can mean many things. It can be the actual sales increase you see as a result of your marketing efforts, the awareness and buzz created from a new campaign or package redesign, or even just delivering on a scope of work. It really all depends how you want to view it, and what’s most important to you.

From a marketers perspective, it’s more than likely going to be tied to sales. You want to show that the agency investment literally paid off. And from the agency side, the value comes from a satisfied client, and the positive reflection you hope they shine upon you in the trade. Thus, generating new opportunities from like-minded clients.

In the grand scheme of it all, we’re in it to find some sort of return or value. And while that is measured in outcomes, it all is tightly tied to the idea of a much grander hope. The hope of a reciprocating partnership that delivers positive results on both sides, and in return, is quite rewarding for everyone.

So think about how you choose your next agency, long and hard. And ask yourself, do they want to be my “Agency of Record” or my “Agency of Return”, and what type of return is of real value to you. That goes the same for us agencies.

Forsman & Bodenfors wants to make sure drivers “drive 25 to keep kids alive,” and they’ve found an ingenious way to do it. Talking GPS are standard features in modern vehicles, but the agency has conceptualized an app that will switch the voice on the GPS to a child’s when within range of a school, daycare, or other area populated by children.

It’s currently available in Sweden, Finland, and Norway, and comes pre-loaded with all schools and daycare centers in the Nordic region.

The agency hopes that this will serve as an audio reminder to drive carefully and watch for children, reducing the number of accidents in school zones and other kid-friendly areas.

What Sparks Our Fire: Using innovation and unconventional problem-solving to draw attention to an often-ignored safety hazard

In keeping with their new direction, last week Google unveiled an updated logo, a much more simplified and modern-looking incarnation than its predecessors. After hearing what graphic designers had to say about it, we asked our CEO, Marc Sampogna, about his thoughts on the redesign.

By no means am I a graphic designer, but one thing I do know is branding. The latest redesign of Google’s brand identity seems to be a small step for a company that’s introduced innovation after innovation to the world. Its simplicity and approachability elicits memories of how Pepsi transitioned from their bold, bubble lettered logo into their current, more contemporary “brand stamp”. I also think this falls coincidentally on the heels of Apples recent software update — OS X Yosemite, where they moved from a beveled, dimensional treatment to flat. If anything, this new logo actually feels more playful and childlike, but no matter what they’ve done, it surely won’t impact how people interact or use the search engine powerhouse. It’s Google, for s*#ts sake. They change their logo daily to reflect a relevant theme that’s taking place in our culture. So…I have one word to say about the new logo, and that is “whatever”.

Love Times New Roman? Have a passion for Helvetica? Good news for designer geeks: You can now wear your favorite font as eyewear.

After the initial success of their first line, Wieden & Kennedy Tokyo and Oh My Glasses have collaborated to launch a new line of TYPE glasses, glasses inspired by different fonts, with names like Garamond and styles ranging from “Light” to “Bold”. Times New Roman is one of three new models that made their debut at a Tokyo pop-up shop last week.

Each pair of TYPE glasses are meant to reflect characteristics of their respective fonts, like lines, curves, and shapes. Each font also comes in “light,” “regular,” and “bold” to denote thickness of the frames.

“As the choice of typeface affects expression in written communication, subtle design differences in eyeglasses frames change the impression of the person who wears them,” Wieden & Kennedy Tokyo state on their website.

What Sparks Our Fire: Products that finds new ways to showcase beautiful elements of design.

Sustainability has been a growing trend in business for years now as climate change becomes a more prevalent threat, however, now technology companies especially have realized that sustainability is a good investment.

Sustainability “ensures business continuity by conserving resources,” and now more than ever, economic and environmental sustainability are vital to businesses’ longevity and productivity.

In 2014, Unilever CEO Paul Polman declared that climate change-related natural disasters are costing Unilever at least $300 million a year. To combat this, several companies have come up with ways to conserve energy and other natural resources.

Creating environmental products is one such step. Samsung, for example, has taken the lead and released a solar-powered laptop, as well as three “green” mobile phones made of corn starch bioplastic and have energy-efficient chargers and recyclable packaging.

In order to ensure the future of the planet–and technology–it’s up to other companies to follow in Samsung’s small carbon footprints.

What Sparks Our Fire: Companies taking on a greater accountability for their sustainability and making moves to make sustainability a universal practice.

You may recognize Kraft Mac N’ Cheese by its distinctive blue box, bright orange color, or the multitude of commercials that air on television during every family sitcom. However, due to concerns about health and safety, several major companies are switching to all-natural food coloring, which means that many of your childhood favorite foods will look a little different in the future.

Among these are the bright-yellow banana peppers at Subway, Trix cereal, and now Kraft Mac N’ Cheese, which will now use tumeric and paprika coloring instead of Yellow 5, which may slightly alter the flavor. Part of the reason for this change can be attributed to a popular food blogger called “The Food Babe,” who pointed out that at least one scientific study in the past has linked Yellow 5 and Yellow 6 to hyperactivity, ability to learn, and “long-term problems” like skin rashes and asthma.

The push toward natural dyes and flavorings and away from overly processed foods has been a gradual movement that has gained traction in the past few years. However, there is still research that suggests that we eat with our eyes, and thus lies the problem of maintaining the appeal of food with bright, inviting colors but keeping the ingredients all-natural.

What Sparks Our Fire: Brands catering to consumer demands and finding healthy alternative to classic childhood foods

For the first time in history, the two Old Spice spokesmen (Isaiah Mustafa and Terry Crews) are squaring off in a spot together. Last week, Old Spice released a commercial simply entitled “And So It Begins,” which features Mustafa as the rugged everyman in-touch with nature spokesperson for the brand’s Timber scent. Mustafa pitches the scent as “what the angel-faced woman in your life deserves” but is interrupted by Crews, who interrupts him by bursting onto the scene, the embodiment of the aggressive, hyper-masculine male personifying the Bearglove scent. The third scent, Swagger, is also portrayed by Mustafa, as a smooth-talking, debonair gentleman.

The campaign encourages consumers (particularly male millennials) to choose which scent best fits their personality and “make a smellmitment,” and the use of both iconic Old Spice spokespeople in one campaign has garnered widespread attention for the brand. However, the two actors aren’t the brand’s only first. Old Spice, in conjunction with the video advertisement, partnered with Imgur, a popular image-sharing site frequented by male millennials, to create a sponsored post that would appear on the site. Its innovative use of GIFs, laser-shooting helicopters, and Imgur-friendly terminology won the community over, and the brand was commended for its familiarity with its target audience, with users commenting things like “a shamless ad I can get behind” and “I’ll allow it”.

The scents are available in a variety of products, from body wash to deodorant, and will be promoted through a series of six more spots this fall.

What Sparks Our Fire: Brands that not only invent creative and engaging campaigns, but know their audience well.

If 2014 marked a peak for Podcast listenership (thanks in large part to the popularity of Serial), than 2015 is shaping up to be the year of redefining the podcast’s power. Midroll Media, the parent company behind the popular Earwolf podcasting network that hosts Scott Aukerman’s Comedy Bang Bang, is looking to lead the charge with the release of HOWL.

HOWL is a new audio service and application that is aiming to be the “Netflix of podcasting.” And part of that means helping shift the monetization model for the industry as a whole. The service will house podcasts with huge popularity and extensive backlogs, and will put their old episodes behind a $4.99 per month paywall. Podcasts like Comedy Bang Bang (with over 370 episodes) and WTF with Marc Maron (which counts President Obama as a recent guest) will join HOWL and hopefully bring in listeners who can help fund new podcasts, podcasts with lesser known talent, or even special edition podcasts that might not be financially feasible otherwise.

Traditionally, content creators have been able to monetize their podcasts through advertising before and during their programs. Podcasts have been attracting a small but fiercely loyal audience since their inception in 2004. Midroll learned through an anonymous survey of advertisers that 91.5% believe advertising has offered them a good value on their money spent. Companies like Squarespace and Bonobos have become known for their long-term dedication to advertising on podcasts, and this only makes sense if it offers them a high enough ROI. HOWL will continue to air the commercials embedded in new podcasts, but will ideally help monetize podcasts that wouldn’t normally be able to attract advertising dollars.

What Sparks Our Fire: Reimagining the model for monetizing podcasts