When Amazon launched 20 years ago, online retail shopping was revolutionized. Ten years later, Amazon introduced the Prime program, offering members free two-day shipping in exchange for a yearly fee. Today, as arguably the biggest player in the retail industry, Amazon celebrated it’s 20 year Anniversary by offering all-day deals for Prime members and dubbing the day ‘Prime Day’.
In preparation for Prime Day, Amazon announced some of the top deals it’d be offering, but allowed users to anticipate the rest. And starting at 12:00 AM PT (or, 3 AM on the East Coast), the deals opened up, with new ones popping up almost every 15 minutes.
Customer reaction all day has been mixed, with some calling today a failure. Twitter users– using #PrimeDay– have voiced their frustration at being locked out of deals, the lack of transparency around the flash sales, and even the completely weird things Amazon chose to put on sale in the first place (check out Mashable’s list here).
Despite all of the jokes at their expense, Amazon is aware of the long-term benefits of Prime Day. Before the deals began, Amazon promoted their 30-day trial accounts for new Prime users on their front page. Since deals were only open to Prime members, trial users were also able to take advantage of the deals. By giving trial users the opportunity to experience Prime during Prime Day (and thus offering them double the savings), Amazon has surely proven the value of the program to many new users who will convert to paying members after their trial ends.
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