A survey* was recently released with two startling statistics that revealed 42% of consumers found brands less trustworthy today, while 48% believed brands can have a positive impact on the world. Now those are two opposite sides of the spectrum if we ever saw one. But more importantly, how do we bridge this interesting divide?
After going through some thoughts about politics they touched on the most interesting path: Understanding the culture of your target consumer and effectively tapping into it remain key. So, building your brand and its identity around a cultural insight is paramount. Find it. Inspire and positively provoke your target with it. Then craft and design your creative campaign around it.
Lastly, be relentless in searching out these cultural insights. Remember, insights are not facts. They are something you discover about your brand or consumers that no one else can own. They belong to you. So say “NO” to the obvious. Reject the ordinary. And, initiate around the extraordinary. So who’s bridging this gap today, you ask? Here are a few off the top of our heads:
- Subaru — Recognition for LGBT campaign
- Tesla — Being forthright about their mistakes, and fixing them
- Chick-fil-A — Authentic and plain spoken
- Dove — Authenticity and respect through their “Love the skin you’re in” campaign
What Sparks Our Fire? Waking up everyday searching for insights that emotionally connect brands with consumers.
*The ‘Truth About America’ report from McCann